The Evolution of ITSM By Mark Smalley – IT management consultant and trainer Axelos Blog https://www.axelos.com/news/blogs/february-2019/business-value-it-goods-services-in-digital-world Business value from IT goods and services in a digital world I think it’s fair to say that organizations’ understanding of “digital” is currently ‘all over the place’, leading to much confusion. In technology terms, when you’re using IT strategically to drive a business model […]