Consulting

At Rejea our experts offer invaluable advice, guidance, and assistance to improve the efficiency, reliability, and consistency of IT Services. This enables a proactive approach to business with improved controls, not just of IT, but for the organisation and its goals as a whole. Rejea Group’s consulting services are driven by an unwavering commitment to always deliver reliable and responsive service and advice.

Types of Consulting Engagements

  • Service Management
  • Cyber Security
  • Infrastructure Monitoring
  • IT Risk Management

Resource Provisioning

  • Targeted Resources
  • Seconded Placement of Resources

Consulting Value Outcomes

  • Tangible ROI through accurate and timely provision of IT Services that reflect ITSM best practice
  • IT strategies that are accurately aligned with your business strategies
  • Agile IT Organisation
  • Improved service excellence
  • Aligned with IT best Practice (ITIL)
  • Identification of activities required to achieve successful implementation of ITSM best practice in line with business requirements
  • Guidance in all aspects of ITSM best practice activities
  • Co-created continual service improvement plan (CSI)
  • Involvement and commitment of staff in planning and implementation activities
  • Process development and re-engineering

IT Governance is now being pushed right up to board level and structures need to be put in place to enable better governance and controls.

Contact us and we will get in touch.

How can we help?

As your partner, we walk the road with you to ensure your business objectives are met and exceeded. We bring best practice approaches in various areas delivered through the education of staff, consulting and overall industry experience. In so doing, we reposition the business to that of a structured and aligned organisation, capable of achieving its defined objectives.

  • We continuously prioritise “focusing on value” for the business.
  • As a partner, we will assist and support you to ensure that the business remains true to its defined strategy through ongoing reviews and aligning your continual service improvement plan.
  • Assist you in reviewing the ongoing educational needs of the business.
  • Improve the customer experience.

How do we help?

Rejea Group has one and only one purpose – to help YOU help your clients. To serve you, so you can better serve your clients.

Based on a 5 step process:

  1. We listen to understand your challenges.
  2. Once we understand, together we analyse the root cause of your current position.
  3. We co-create your future state.
  4. We collaborate on the most appropriate solutions to achieve your objectives. Consulting, training, workshops, coaching, mentoring, tools.  Every client has a different need to be addressed.
  5. As change agents – we enable you to better position your business to achieve the desired outcomes.

What are typical problem areas?

Rejea identified typical problem areas in businesses. For this reason we are geared to fully support our clients in the below:

  • Misaligned understanding of the businesses strategic objectives.
  • Confusion on exactly what governance is and what it means to your business.
  • Ongoing educational needs of the business and your people.
  • Understanding how to position your business to embrace a more digital approach to business.
  • Training does not receive the focus required to derive maximum value for the business. Technology is often acquired without fully understanding where it fits into the organisation and whether it is the right tool.
  • Complete lack of focus on continual service improvement.
  • Companies remain focused on internal/operational issues rather than addressing the effective delivery of services to their customers.
  • Executive education is not receiving the focus it duly deserves.
  • Lack of overall governance and effective management of the business will result in elevated levels of risk.