Our expert coaches, trainers and consultants understand the journey to improving the efficiency, reliability and consistency of IT services. This enables an agile approach to business with improved controls, not just of IT, but for the enterprise as a whole.
Our Training Courses
ITIL 4 Foundation Course (2 days)
The purpose of the ITIL Foundation Qualification is to introduce delegates to the management of IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how you can improve your work and the work of your organisation with ITIL 4 guidance.
COBIT (3 days)
COBIT is a best-practice framework created by international professional association ISACA for information technology management and IT governance. COBIT provides an implementable “set of controls over information technology and organises them around a logical framework of IT-related processes and enablers.”
ITRCA (2 days)
Gives you step by step guidelines on how to approach an incident situation. It also provides you with the questions to ask for any type of incident situation and the framework to get inputs from SMEs. ITRCA gives you the ability to work through an incident systematically, providing you with an answer that everyone agrees on.
These courses are for in-house groups only and for a minimum of 6 people.
Change Control (1 day)
If you are looking for answers to the following questions, this course is for you: How do I create different types of Change requests? How do I restrict Change requests to certain users? How can I view scheduled change freeze periods? Can I force a change through a change freeze period?
Configuration Management (1 day)
Demystify the construct of CMDB. Configuration management is required to identify the selected components that make up a full service, system or product, their impact on each other and their baseline details.
Continual Service Improvement (1 day)
Service Management improvement focuses on the triumvirate of people, process and technology, underpinned by partners. Our integrated approach addresses all three aspects through training and education.
Process Documentation and Mapping (1 day)
This course combines both theory and practical experience to give delegates a clear understanding of designing, documenting and implementing processes. Then add a healthy dose of case studies, exercises, and discussions which puts the theory into context.
Project Management 101 (1 day)
This is an introduction to managing projects. Focus is on Planning, Roles and responsibilities and monitoring progress and close out. We will touch on viability and benefits management as well as agile delivery techniques.
Business Relationship Management
Demand & Supply Governance
Financial Management for IT
Information Security Management
IT Asset Management
Service Catalogue Management
Service Continuity Management
Service Desk Management
Service Level Management
Strategic IT Portfolio Management
Strategy for IT
Supplier & Contract Management
Project & Programme Management