Rejea Group Blog Training Course offering

Course offering

Our expert coaches, trainers and consultants understand the journey to improving the efficiency, reliability and consistency of IT services. This enables an agile approach to business with improved controls, not just of IT, but for the enterprise as a whole.

Our Training Courses

ITIL 4 Foundation Course (2 days)

The purpose of the ITIL Foundation Qualification is to introduce delegates to the management of IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how you can improve your work and the work of your organisation with ITIL 4 guidance.

COBIT (3 days)

COBIT is a best-practice framework created by international professional association ISACA for information technology management and IT governance. COBIT provides an implementable “set of controls over information technology and organises them around a logical framework of IT-related processes and enablers.”

ITRCA (2 days)

Gives you step by step guidelines on how to approach an incident situation.  It also provides you with the questions to ask for any type of incident situation and the framework to get inputs from SMEs. ITRCA gives you the ability to work through an incident systematically, providing you with an answer that everyone agrees on.

These courses are for in-house groups only and for a minimum of 6 people.

Change Control (1 day)

If you are looking for answers to the following questions, this course is for you: How do I create different types of Change requests? How do I restrict Change requests to certain users? How can I view scheduled change freeze periods? Can I force a change through a change freeze period?

Configuration Management (1 day)

Demystify the construct of CMDB. Configuration management is required to identify the selected components that make up a full service, system or product, their impact on each other and their baseline details.

Continual Service Improvement (1 day)

Service Management improvement focuses on the triumvirate of people, process and technology, underpinned by partners. Our integrated approach addresses all three aspects through training and education.

Process Documentation and Mapping (1 day)

This course combines both theory and practical experience to give delegates a clear understanding of designing, documenting and implementing processes. Then add a healthy dose of case studies, exercises, and discussions which puts the theory into context.

Project Management 101 (1 day)

This is an introduction to managing projects.  Focus is on Planning, Roles and responsibilities and monitoring progress and close out.  We will touch on viability and benefits management as well as agile delivery techniques.

Access Management
Availability Management
Business Relationship Management
Capacity Management
Change Control
Data Management
Demand & Supply Governance
Deployment Management
Event Management
Financial Management for IT
Incident Management
Information Security Management
IT Asset Management

Knowledge Management
Release Management
Request Management
Service Catalogue Management
Service Continuity Management
Service Desk Management
Service Level Management
Strategic IT Portfolio Management
Strategy for IT
Supplier & Contract Management
Problem Management
Project & Programme Management
Workforce Management

Ask us about virtual sessions that you can join from wherever you are.

The Team

Kelebogile Phiri

ITSM Practitioner; an ITIL expert and a self-proclaimed process junkie with more than 15 years practical Information Technology experience.

With experience in IT Service Strategy Development, ITIL Processes Architecture, ITIL processes implementation, IT Project Management, Service Delivery and IT Operations Management, with exposure to IT Service Management practices within South Africa, Africa and the Middle-East in both the public and private sector. Business and IT alignment are at the core of her Enterprise Service Management Consultancy Services and Training.

Edward Carbutt

Passionate about helping customers Revitilize their IT Service Management, Certified ITIL Trainer, ITSM Software Expert

Edward has more than 25 years experience in IT. In 2001, he co-founded a service management company and was instrumental in taking the Marval Service Management product to the African market. In 2008, he founded Revitilize Consulting (Pty) Ltd as the legal entity focusing solely on the Marval brand and product and ITSM related services. Revitilize Consulting trades as Marval Africa. As a Senior ITSM Consultant for Marval, he is now developing the Marval brand into territories such as Africa, Middle East and South East Asia.

Mayembe Mtonga

Service Management Professional building business capabilities around ITIL, ICT Governance, Security, Service Desks and Digital Transformation.

Mayembe is passionate to see people work to their full potential, helping them to build their business capabilities to be ready for any challenge that may lie ahead.

Richard Peasey

MD of Rejea Group, 30 Years in financial IP

Richard has spent the majority of his career (30years) in financial IT. He headed up the Solutions Delivery function for the bank while also fulfilling the role of Group Information Security executive for the last 5 years. Richard is currently a managing executive at Marval Africa and also the MD of Rejea Group. Richard’s primary focus is to bring to the table his vast background experience acquired over the years and applying these to the construct of the Rejea Group. “Today, many organisations do not effectively drive a holistic strategy to position their products and services. IT plays a strategic role in digital transformation as it is the core of the business.” Richard splits his time between Gauteng and the Western Cape. He enjoys his 5 grandchildren and playing golf.

Belinda Clarke

Belinda is passionate about people and their journey through work and life. Diploma in Entrepreneurship and ICF Coaching Certification

Her enthusiasm and motivational skills make for interesting classroom lectures. Belinda spent 20 years in New York, where she studied a Diploma in Entrepreneurship and obtained an ICF Coaching Certification. She worked and owned an Events Company during that period. She returned to her roots in Gauteng, South Africa with her children and is excited to participate in the building of Rejea Group training, where clients can come and learn and grow and experience that something new is possible. Project and program management, effectiveness and productivity coaching, consulting and training.

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