Consulting

At Rejea our experts offer invaluable advice, guidance, and assistance to improve the efficiency, reliability, and consistency of IT services. This enables a proactive approach to business with improved controls, not just of IT, but for the organisation and its goals as a whole. Rejea Group’s consulting services are driven by an unwavering commitment to always deliver reliable and responsive service and advice.

Types of Consulting Engagements

  • Enterprise IT Governance
  • IT current state assessments
  • Alignment of IT with Business
  • Advise Develop of IT Strategy

 

Consulting Value outcomes

  • Tangible ROI through accurate and timely provision of IT services that reflect ITSM best practice
  • IT strategies that are accurately aligned with your business strategies
  • Agile IT Organisation
  • Improved service excellence
  • Aligned with IT best Practice (ITIL)
  • Identification of activities required to achieve successful implementation of ITSM best practice in line with business requirements
  • Guidance in all aspects of ITSM best practice activities
  • Co-created continual service improvement plan (CSI)
  • Involvement and commitment of staff in planning and implementation activities
  • Process development and re-engineering

 

IT Governance is now being pushed right up to board level and as structures need to be put in place to enable better governance and controls.

Accredited courses

  • ITIL 4 Foundation Course (2 days)

The purpose of the ITIL Foundation Qualification is to introduce delegates to the management of IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

  • COBIT (3 days)

COBIT is a best-practice framework created by international professional association ISACA for information technology management and IT governance. COBIT provides an implementable “set of controls over information technology and organizes them around a logical framework of IT-related processes and enablers.”

  • ITRCA (2 days)

Gives you step by step guidelines on how to approach an incident situation.  It also provides you with the questions to ask for any “type of Incident situation.  It provides you with the framework to get inputs from SME’s. Gives you the ability to work through an incident systematically, providing you with an answer that everyone agrees on.

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One Day Courses

In-house groups only minimum 6

  • Change Control (1 day)

If you are looking for answers to the following questions, this course is for you: How do I create different types of Change requests? How do I restrict Change requests to certain users? How can I view scheduled change freeze periods? Can I force a change through a change freeze period?

  • Configuration Management (1 day)

Demystify the construct of CMDB. Configuration management is required to identify the selected components that make up a full service, system or product, their impact on each other and their baseline details.

  • Continual Service Improvement (1 day)

Service Management improvement focuses on the triumvirate of people, process and technology, underpinned by partners. Our integrated approach addresses all three aspects through training and education.

  • Process Documentation and Mapping (1 day)

This course combines both theory and practical experience to give delegates a clear understanding of designing, documenting and implementing processes. Then add a healthy dose of case studies, exercises and discussions which puts the theory into context.

  • Project Management 101 (1 day)

This is an introduction to managing projects.  The focus is on Planning, Roles and responsibilities and monitoring progress and closes out.  We will touch on Viability, and benefits management as well as Agile delivery techniques.

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Half Day Courses

  • Strategy for IT
  • Financial Management for IT
  • Demand & Supply Governance
  • Business Relationship Management
  • Strategic IT Portfolio Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Service Continuity Management
  • Service Catalog Management
  • Service Level Management
  • Supplier & Contract Management
  • Change Control
  • Release Management
  • Deployment Management
  • IT Asset Management
  • Data Management
  • Knowledge Management
  • Incident Management
  • Problem Management
  • Request Management
  • Service Desk Management
  • Event Management
  • Access Management
  • Project & Programme Management
  • Workforce Management

 

Our expert coaches, trainers and consultants understand the journey to improving the efficiency, reliability and consistency of IT services. This enables an agile approach to business with improved controls, not just of IT, but for the enterprise as a whole.

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Ask us about virtual sessions that you can join from wherever you are.

How can we help?

As your partner, we walk the road with you to ensure that the business objectives are met and exceeded. What we bring to the table are best practice approaches in various areas delivered through education of staff, consulting and overall industry experience. In so doing we reposition the business to that of a structured and aligned organization, capable of achieving its defined objectives.

  • We continuously focus on the principle of “focusing on value” for the business.
  • As a partner, we will assist and support you to ensure that the business remains true to its defined strategy through ongoing reviews and alignment of your continual service improvement plan.
  • Assist you the review the ongoing educational needs of the business.
  • Improve the customer experience.

How do we help?

Rejea Group has one and only one purpose – to help YOU help your clients. To serve you, so you can better serve your clients.

Based on a 5 step process:

  1. We listen to understand your challenges.
  2. Once we understand, together we analyze the root cause of your current position.
  3. We co-create your future state.
  4. We collaborate on the most appropriate solutions to achieve your objective/s.Consulting, training, workshops, coaching, mentoring, tools.  Every client has a different need to be addressed.
  5. As change agents – we enable you to better position your business to achieve the desired outcomes.

What are typical problem areas?

  • Misaligned understanding of the businesses Strategic objectives.
  • Confusion on exactly what governance is and what it means to your business.
  • Assisting your organization to become more responsive and agile.
  • Understanding how to position your business to embrace a more digital approach to business.
  • Training does not receive the focus required to derive maximum value for the business.  Technology is often acquired without fully understanding where it fits into the organization and whether it is the right tool.
  • Complete lack of focus on continual service improvement.
  • Companies remain focused on internal/operational issues rather than addressing the effective delivery of services to their customers.
  • Executive education is not receiving the focus it duly deserves.
  • Lack of overall governance and effective management of the business will result in elevated levels of risk.

 

The Team

Kelebogile Phiri

ITSM Practitioner; an ITIL expert and a self-proclaimed process junkie with more than 15 years practical Information Technology experience.

With experience in IT Service Strategy Development, ITIL Processes Architecture, ITIL processes implementation, IT Project Management, Service Delivery and IT Operations Management, with exposure to IT Service Management practices within South Africa, Africa and the Middle-East in both the public and private sector. Business and IT alignment are at the core of her Enterprise Service Management Consultancy Services and Training.

Richard Peasey

MD of Rejea Group, 30 Years in financial IP

Richard has spent the majority of his career (30years) in financial IT. He headed up the Solutions Delivery function for the bank while also fulfilling the role of Group Information Security executive for the last 5 years. Richard is currently a managing executive at Marval Africa and also the MD of Rejea Group. Richard’s primary focus is to bring to the table his vast background experience acquired over the years and applying these to the construct of the Rejea Group. “Today, many organisations do not effectively drive a holistic strategy to position their products and services. IT plays a strategic role in digital transformation as it is the core of the business.” Richard splits his time between Gauteng and the Western Cape. He enjoys his 5 grandchildren and playing golf.

KELEBOGILE PHIRI

ITSM Practitioner; an ITIL expert and a self-proclaimed process junkie with more than 15 years practical Information Technology experience.

With experience in IT Service Strategy Development, ITIL Processes Architecture, ITIL processes implementation, IT Project Management, Service Delivery and IT Operations Management, with exposure to IT Service Management practices within South Africa, Africa and the Middle-East in both the public and private sector. Business and IT alignment are at the core of her Enterprise Service Management Consultancy Services and Training.