Who are we?

We are your “go-to organisation” for IT Governance and Service Management solutions across the African continent. By supporting organisations in their drive to achieve improved Digital Transformation, Rejea provides businesses with the knowledge and solutions required to support the creation of improved business value for our customer base.

We established specialist partnership agreements to deliver on the above mandate, allowing Rejea to provide a complete solution to your IT Governance and Service Management needs. Our approach enables continuous organisational competitiveness, growth and relevance. This practice is reflected in our strapline: “Governance Guaranteed”.

This integrated approach of education, coaching, consulting and software solutions creates business value through Service Improvement Programmes leading towards a number of international certifications. Our Service Improvement Programmes are based on ISO/IEC 9001, ISO/IEC 20000, ISO/IEC 27000, ISO 22301, ISO 31000, COBIT5® and ITIL® best practice.

The Rejea model supports a more entrepreneurial approach, so needed in SA, to drive the growth of knowledge workers in the Service Management field which in turn will lead to the growth of talented BEE Service Management resources and companies.

Our experts assist to improve the efficiency, reliability and consistency of IT services. This enables a proactive approach to business with improved controls, not just of IT, but for the organisation and its goals  as a whole. Rejea Group’s consulting services are driven by a non-wavering commitment to always deliver reliable and responsive service and advice.

Rejea offers a structured Consulting and Learning Academy to assist and enable organisations to embrace and extract value from ITSM as a structured practice. Our training interventions are offered in various formats to accommodate busy schedules, including e-learning, workshops, assessments and simulations.

Rejea Group has targeted specific supplier products that complement our strategic vision. Each of the product solutions offered underpin our focus and alignment with the IT Governance framework.

We offer invaluable advice, guidance and assistance to match specific needs and develop tailor-made-best practice human resources for your business.

How can we help?

As your partner, we walk the road with you to ensure your business objectives are met and exceeded. We bring best practice approaches in various areas delivered through the education of staff, consulting and overall industry experience. In so doing, we reposition the business to that of a structured and aligned organisation, capable of achieving its defined objectives.

  • We continuously prioritise “focusing on value” for the business.
  • As a partner, we will assist and support you to ensure that the business remains true to its defined strategy through ongoing reviews and aligning your continual service improvement plan.
  • Assist you in reviewing the ongoing educational needs of the business.
  • Improve the customer experience.

How do we help?

Rejea Group has one and only one purpose – to help YOU help your clients. To serve you, so you can better serve your clients.

Based on a 5 step process:

  1. We listen to understand your challenges.
  2. Once we understand, together we analyse the root cause of your current position.
  3. We co-create your future state.
  4. We collaborate on the most appropriate solutions to achieve your objectives. Consulting, training, workshops, coaching, mentoring, tools.  Every client has a different need to be addressed.
  5. As change agents – we enable you to better position your business to achieve the desired outcomes.

What are typical problem areas?

Rejea identified typical problem areas in businesses. For this reason we are geared to fully support our clients in the below:

  • Misaligned understanding of the businesses strategic objectives.
  • Confusion on exactly what governance is and what it means to your business.
  • Ongoing educational needs of the business and your people.
  • Understanding how to position your business to embrace a more digital approach to business.
  • Training does not receive the focus required to derive maximum value for the business. Technology is often acquired without fully understanding where it fits into the organisation and whether it is the right tool.
  • Complete lack of focus on continual service improvement.
  • Companies remain focused on internal/operational issues rather than addressing the effective delivery of services to their customers.
  • Executive education is not receiving the focus it duly deserves.
  • Lack of overall governance and effective management of the business will result in elevated levels of risk.

Training

Rejea offers a structured Consulting and Learning Academy to assist and enable organisations to embrace and extract value from ITSM as a structured practice.

Our training interventions are offered in various formats to accommodate busy schedules, including e-learning, workshops, assessments and simulations.