Our Value Streams

Consulting & Advisory
Capability Development
Solutions

Our Approach

The Service Management Process Maturity Model* (SMPMM) forms the core of our approach.

It offers your organisation a clear path to improving service management processes, leading to enhanced efficiency, reduced costs and greater customer satisfaction.

This structured framework ensures growth for all maturity levels ensuring your service delivery becomes more standardised, predictable, and effective at every level.

Unaware
Aware
Growth
Control
Integration
Maturity

Unaware

Aware

Growth

Control

Integration

Maturity

*Based on Norton/Nolan
Readiness Assessment

  • Understand business strategy and priorities
  • Scoping and tailoring assessments
  • Identify role players
  • Gather data via interviews, surveys, workshops
  • Analyse Readiness Assessment results

Assessment Feedback

  • Map Readiness Assessment results to business priorities
  • Gap Analysis
  • Define and agree improvement plan
    • Timelines and priorities
    • Refine recommendations
    • Group recommendations to improvement phases
  • Present to stakeholders and sponsor
  • Service Improvement roadmap

Implementation

  • Capability Development
    • Coaching & Mentoring process owners
    • Train & educate process practitioners
  • Enhance Service Management System
    • Process & policy development
  • Technology Deployment
    • Fast track maturity
    • Configuration vs Development

Education, Training, Coaching
& Mentoring

  • Monitor acceptance and progress 
  • Focus on integration
    • People, Process, Technology
  • Culture realignment
  • Nurture self enlightenment
  • Continual Coaching & Mentoring
  • Education & Training 
  • Master Class Education
  • Best Practice Training (ITIL, ISO, etc…)
  • Simulations

Analysis & Continuous Improvement

  • Data Analytics & Reporting
    • Valuemetrics vs Volumetrics
  • Re-evaluate progress and measure against vision 
    • Update Roadmap
  • Define requirements and outcomes for next iteration
  • Focus on business value!
Hover on each numbered item below to reveal more detail

Consulting & Advisory

Tap into our expertise to streamline and elevate your Service Management (ITSM/ ESM) and IT Governance. Our consultant’s strategic insights and specialist advice will ensure your operations are efficient, reliable and aligned with your business goals.

The Benefits

Collaboration and co-creation ensure business value

Gain a trusted partner with the skills and experience to understand and respond to your needs

Reveal and address the barriers in your environment to reap the full value of your investment 

A unique and flexible approach ensures fit-for-purpose solutions for your business

Leverage our depth of experience in Service Management (ITSM/ESM) to your strategic advantage

Maximise your efficiency with reliable insights on what works and what doesn’t

Benefit from leading methodologies and approaches

Ensure alignment with international certifications and IT best practices (ITIL)

Achieve key outcomes such as improved efficiency, reliability and consistent IT service delivery.

Capability Development

Empower your team with the mindset, skillset and toolset to drive new ways of thinking and working. Our skilled trainers and coaches use proven methodologies to unlock your people’s potential to enhance the efficiency, reliability and performance of your ITSM/ESM and Governance.

The Benefits

Cultivate self-enlightenment to enhance buy-in, team cohesion and alignment to shared goals

Match the right resource to your need (drawing from our specialised pool of subject matter experts)

Drive commitment and lasting change by engaging the heads, hearts and hands of your people

Foster an entrepreneurial spirit in your talent/people to unlock their full potential

Effectuate mindset shifts to sustain progress and tap into ongoing guidance for continuous improvement

Select flexible implementation options tailored to your business needs.

Areas of specialisation

Service Management and
Experience Management

IT Service Management
(ITSM & DevOps)

IT Experience Management
(ITXM)

IT Asset Management
(ITAM)

Business Relationship Management
(BRM)

IT Governance

Sourcing Governance
(Demand-Supply Governance)

Information Security Management
and Cybersecurity

Our approach to learning

E-Learning Platform:

Our easy-to-use e-learning platform features engaging micro-learning courses. The QuickStart Academy includes a CPD programme to keep your team informed and compliant with the latest legislation, regulations, and industry trends.

Good Practice Workshops:

Accelerate your team’s mastery of Best Practices with our workshops, tailored to facilitate both the adoption and adaptation of these practices within your specific environment.

Assessments:

We provide a range of pre-packaged assessments to deepen your understanding of your operational environment, enabling more informed decision-making.

Simulations:

Engage your team in our realistic simulations, an ideal tool to enhance their problem-solving skills and practical experience by addressing complex challenges in a controlled, risk-free setting.

Featured Courses

Select from our standard courses or reach out to explore tailored interventions, designed to meet your needs.

Strategic Focused Training

Duration: 16 hours
  • Service Portfolio Management
  • Demand Management
  • Financial Management for Services
Cost
  • On request
Enquire

Design Service Training

Duration: 16 hours
  • Availability Management
  • Capacity Management
  • Information Security Management
  • Service Continuity Management
  • Infrastructure Management
  • Cloud Management
  • Service Level Management
  • Service Catalogue Management
  • Supplier Management
Cost
  • On request
Enquire

Masterclasses

Duration: 2 hours each
  • Incident Management Masterclass
  • Problem Management Masterclass
  • Service Request Management Masterclass
  • Event & Monitoring Management Masterclass
  • Change Management Masterclass
  • Release Management Masterclass
  • Deployment Management Masterclass
  • IT Asset Management Masterclass
  • Just Culture and Performance Management
The ITSM Masterclass Series is a collection of workshops designed to accelerate the adoption of ITSM practices within your team.
Enquire

Solutions

Areas of specialisation

Access complementary and best-in-class technology solutions within governance risk and compliance.

Service
Management
(ITSM/ESM)

Business
Continuity
Management

Cyber
Security

IT Risk
Management

Our team will help you optimise operations by aligning your needs with the best solutions available. Focused on managing risk and securing predictable costs, outcomes and performance, we empower you with proof of control over your stakeholder investments. 

Your strategic partner in end-to-end ITSM/ESM and IT Governance

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

Contact us

Based in Cape Town, Western Cape
South Africa.
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